Kushki
ETPay: Transacciones declinadas con Banco Itaú (Chile)
Identified - Se empieza a evidenciar transacciones aprobadas, estamos a la espera de el suceso por parte del procesador.
May 11, 13:40 GMT-05:00
Update - Nos comunicamos con el procesador, indica que se levantó una alarma y que están monitoreando
May 10, 20:02 GMT-05:00
Investigating - Transacciones declinadas por errores de red con el Banco Itaú
May 10, 19:55 GMT-05:00
Transacciones declinadas a través de ETPAY con Banco Estado
Identified - Se ha identificado una alta tasa de transacciones declinadas. El procesador dio de baja Banco Estado hasta resolver el problema.
May 3, 13:04 GMT-05:00
Monitoring - El procesador nos comunica que superaron sus intermitencias con Banco Estado. Se continua monitoreando.
May 3, 12:32 GMT-05:00
Update - El procesador nos comunica que dio de baja Banco Estado hasta encontrar una solución.
May 3, 10:27 GMT-05:00
Investigating - Se identifico una alta tasa de transacciones declinadas con Banco Estado, nos comunicaremos con el procesador para obtener información y dar una pronta solución.
May 3, 10:26 GMT-05:00
Baja tasa de aceptación de transacciones de Scotiabank por ETPay
Investigating - El equipo comercial identificó una tasa de aceptación del 3% de Scotiabank por Etpay. El banco será deshabilitado hasta encontrar una pronta solución.
Apr 28, 10:39 GMT-05:00

About This Site

Kushki Status Page

Uptime over the past 90 days. View historical uptime.
Processors Operational
90 days ago
99.97 % uptime
Today
Credibanco (COL) Operational
Credimatic (EC) Operational
BlueSnap (US) Operational
Redeban (CO) Operational
ACH (CO) Operational
Datafast (EC) Operational
Banco Bogota (CO) Operational
Facilito (EC) Operational
Transbank (CH) Operational
90 days ago
99.94 % uptime
Today
ETPay (CH) ? Operational
90 days ago
99.87 % uptime
Today
Prosa Agr (MEX) Operational
90 days ago
99.24 % uptime
Today
Cielo (BRA) Operational
90 days ago
100.0 % uptime
Today
Datalogic (MEX) Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
MC (PER) Operational
90 days ago
100.0 % uptime
Today
Pay cash (MEX) Operational
90 days ago
100.0 % uptime
Today
Payvalida (COL) Operational
90 days ago
100.0 % uptime
Today
STP (MEX) Operational
90 days ago
100.0 % uptime
Today
CitiBank (EC) Operational
90 days ago
100.0 % uptime
Today
Bankred (EC) Operational
90 days ago
100.0 % uptime
Today
SafetyPay (EC) Operational
90 days ago
100.0 % uptime
Today
Servipagos (EC) Operational
90 days ago
100.0 % uptime
Today
Bwise (EC) Operational
90 days ago
100.0 % uptime
Today
Firstdata (COL) Operational
90 days ago
100.0 % uptime
Today
Baloto (COL) Operational
90 days ago
100.0 % uptime
Today
Devetel (CH) Operational
90 days ago
100.0 % uptime
Today
Sencillito (CH) Operational
90 days ago
100.0 % uptime
Today
Visanet (PER) Operational
90 days ago
100.0 % uptime
Today
Interbank (PER) Operational
90 days ago
100.0 % uptime
Today
Pago Efectivo (PER) Operational
90 days ago
100.0 % uptime
Today
Santander (MEX) Operational
90 days ago
100.0 % uptime
Today
BBVA Bancomer (MEX) Operational
90 days ago
100.0 % uptime
Today
E.global (MEX) Operational
90 days ago
100.0 % uptime
Today
Zuggi (MEX) Operational
90 days ago
100.0 % uptime
Today
Stone (BRa) Operational
90 days ago
100.0 % uptime
Today
Adiq (BRA) Operational
90 days ago
100.0 % uptime
Today
Pagar.me (BRA) Operational
90 days ago
100.0 % uptime
Today
Punto pago (PAN) Operational
90 days ago
100.0 % uptime
Today
Mi punto (DOM) Operational
90 days ago
100.0 % uptime
Today
Banco de chile (CH) Operational
90 days ago
100.0 % uptime
Today
Punto red (COL) Operational
90 days ago
100.0 % uptime
Today
SafetyPay (PER) Operational
90 days ago
100.0 % uptime
Today
BackEnd Operational
90 days ago
100.0 % uptime
Today
API REST / Core Operational
Subscriptions Service ? Operational
90 days ago
100.0 % uptime
Today
Card Service ? Operational
Transfer Service ? Operational
Cash-In Service ? Operational
90 days ago
100.0 % uptime
Today
Cash-Out Service Operational
Transfer-Out Service Operational
Components Operational
BackOffice Operational
Cajita Operational
Kushki JS Operational
iOS Operational
Android Operational
Platform Operational
AWS Servers (Primary) Operational
AWS Servers (Secondary) Operational
AWS Transactions Bus (Primary) Operational
AWS Transactions Bus (Secondary) Operational
AWS Database (Primary) Operational
AWS Database (Secondary) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Mantenimiento programado ACH - PSE May 29, 23:45 - May 30, 02:45 -05
Actualización Mantenimiento
Posted on May 4, 16:56 GMT-05:00
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Transacciones a través de Prosa declinadas (MX)
Resolved - Se tiene ya una tasa de aprobación normal .
May 12, 08:13 GMT-05:00
Monitoring - La tasa de aprobación va en aumento por parte del procesador, se continua el monitoreo.
May 12, 06:46 GMT-05:00
Investigating - We are continuing to investigate this issue.
May 11, 16:28 GMT-05:00
Identified - The issue has been identified and a fix is being implemented.
May 11, 16:28 GMT-05:00
Update - We are continuing to investigate this issue.
May 11, 16:27 GMT-05:00
Update - We are continuing to investigate this issue.
May 11, 16:26 GMT-05:00
Update - Comunican de parte del procesador que hicieron un upgrade, ese cambio no funcionó e hicieron rollback que tampoco funcionó, por lo que provocó transacciones declinadas, ahora ya escalaron con Prosa y no tienen tiempo estimado de solución.
May 11, 16:25 GMT-05:00
Investigating - Se detectan muchas transacciones declinadas por parte del procesador
May 11, 14:47 GMT-05:00
May 11, 2021

Unresolved incident: ETPay: Transacciones declinadas con Banco Itaú (Chile).

May 10, 2021
May 9, 2021

No incidents reported.

May 8, 2021
ACH (PSE): Transacciones declinadas con Nequi
Resolved - En los últimos 30 minutos de monitoreo, se observa un flujo normal de transacciones aprobadas. El incidente ha sido resuelto.

In the last 30 minutes, the transactions have been approved. The issue has been solved.
May 8, 22:51 GMT-05:00
Monitoring - Se evidencian transacciones aprobadas. Continúa el monitoreo.

We have approved transactions. We will keep monitoring for any unusual activity.
May 8, 22:03 GMT-05:00
Investigating - El inconveniente está siendo investigado.

We are currently investigating this issue.
May 8, 21:03 GMT-05:00
ETPay: Transacciones declinadas con Banco Itau
Resolved - En los últimos 30 minutos de monitoreo, se observa un flujo normal de transacciones aprobadas. El incidente ha sido resuelto.

In the last 30 minutes, the transactions have been approved. The issue has been solved.
May 8, 15:14 GMT-05:00
Monitoring - Se evidencian transacciones aprobadas. Continúa el monitoreo.

We have approved transactions. We will keep monitoring for any unusual activity.
May 8, 13:40 GMT-05:00
Update - We are continuing to investigate this issue.
May 8, 13:39 GMT-05:00
Investigating - El inconveniente está siendo investigado.

We are currently investigating this issue.
May 8, 12:08 GMT-05:00
ETPay: Transacciones declinadas con los Bancos Santander, BCI e Itaú
Resolved - En las últimos 2 horas de monitoreo, se observa un flujo normal de transacciones aprobadas. El incidente ha sido resuelto.

In the last 2 hours of monitoring, the transactions have been approved. The issue has been solved.
May 8, 07:17 GMT-05:00
Monitoring - Se evidencian transacciones aprobadas. Continúa el monitoreo.

We have approved transactions. We will keep monitoring for any unusual activity.
May 8, 00:31 GMT-05:00
Investigating - El inconveniente está siendo investigado.

We are currently investigating this issue.
May 7, 23:40 GMT-05:00
May 7, 2021
ETPay: Transacciones declinadas con Banco Santander
Resolved - En los últimos 30 minutos de monitoreo, se observa un flujo normal de transacciones aprobadas con Banco Santander. El incidente ha sido resuelto.

In the last 30 minutes, the transactions made with Santander Bank have been approved. The issue has been solved.
May 7, 18:34 GMT-05:00
Update - We are continuing to monitor for any further issues.
May 7, 16:35 GMT-05:00
Monitoring - Se evidencian transacciones aprobadas. Continúa el monitoreo.

We have approved transactions. We will keep monitoring for any unusual activity.
May 7, 16:33 GMT-05:00
Investigating - El inconveniente está siendo investigado.

We are currently investigating this issue.
May 7, 14:27 GMT-05:00
May 6, 2021
ETPay: Transacciones declinadas a través de Banco Santander
Resolved - En los últimos 30 minutos de monitoreo, se observa un flujo normal de transacciones aprobadas con Banco Santander. El incidente ha sido resuelto.

In the last 30 minutes, the transactions made with Banco Santander have been approved. The issue has been solved.
May 6, 23:40 GMT-05:00
Monitoring - Se evidencian transacciones aprobadas. Continúa el monitoreo.

We have approved transactions. We will keep monitoring for any unusual activity.
May 6, 22:03 GMT-05:00
Investigating - El inconveniente está siendo investigado.

We are currently investigating this issue.
May 6, 19:39 GMT-05:00
Intermitencias en transacciones completas con Transbank
Resolved - En los últimos 30 minutos de monitoreo, se observa un flujo normal de transacciones aprobadas con Transbank. El incidente ha sido resuelto.

In the last 30 minutes, the transactions made with Transbank have been approved. The issue has been solved.
May 6, 12:50 GMT-05:00
Investigating - Nos encontramos investigando las causas del error.
May 6, 11:49 GMT-05:00
May 5, 2021
Transacciones declinadas a través del procesador MC(Izipay)
Resolved - Se evidencia una transaccionalidad normal. Se procede a cerrar el incidente.
May 5, 13:06 GMT-05:00
Monitoring - El procesador solucionó el problema. Se continua con el monitoreo.
May 5, 12:36 GMT-05:00
Identified - El procesador identificó el problema y esta trabajando en la solución.
May 5, 12:35 GMT-05:00
Investigating - Evidenciamos transacciones declinadas a través del procesador MC(Izipay), ya nos comunicamos con el procesador.
May 5, 11:59 GMT-05:00
Transacciones declinadas a través de PSE - ACH con Banco Davivienda
Resolved - Se evidencia una transaccionalidad normal. Se procede a cerrar el incidente.
May 5, 12:20 GMT-05:00
Identified - El procesador se esta comunicando con Banco Davivienda para solventar el problema.
May 5, 11:26 GMT-05:00
Investigating - Las transacciones por ACH por medio de Banco Davivienda se están declinando, nos comunicaremos con el procesador para obtener más información.
May 5, 10:46 GMT-05:00
May 4, 2021

No incidents reported.

May 3, 2021
Transacciones declinadas a través de PSE - ACH Banco Davivienda
Resolved - This incident has been resolved.
May 3, 13:28 GMT-05:00
Monitoring - El procesador da como resuelto el incidente. Se continua monitoreando.
May 3, 13:21 GMT-05:00
Identified - El procesador ya se comunico con Banco Davivienda para solventar el problema.
May 3, 10:20 GMT-05:00
Investigating - Las transacciones por ACH por medio de Banco Davivienda se están declinando, nos comunicaremos con el procesador para obtener más información y dar una pronta solución.
May 3, 10:19 GMT-05:00
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Transacciones a través de ETPAY con Banco Estado declinadas por problemas de conexión
Resolved - Se observa tasa de transaccionalidad estable con Banco Estado, se da por resuelto el incidente.
Apr 30, 15:06 GMT-05:00
Update - We are continuing to monitor for any further issues.
Apr 28, 09:56 GMT-05:00
Update - Etpay identificó lentitud del servicio desde las 10AM hora chile
Apr 28, 09:43 GMT-05:00
Monitoring - ETPAY habilitó Banco Estado nuevamente. Estamos monitoreando las transacciones para dar por resuelto el incidente
Apr 27, 12:15 GMT-05:00
Investigating - Se identificaron transacciones de Banco Estado declinadas por problemas de conexión
Apr 26, 13:15 GMT-05:00
Apr 29, 2021
Transacciones declinadas a través de PSE - ACH Banco Davivienda
Resolved - This incident has been resolved.
Apr 29, 11:34 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 15:04 GMT-05:00
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 13:55 GMT-05:00
Monitoring - Se ha implementado una corrección por parte de Banco Davivienda y se continúa monitoreando si el incidente está resuelto.
Apr 28, 13:38 GMT-05:00
Investigating - We are currently investigating this issue.
Apr 28, 13:36 GMT-05:00
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